The following terms and conditions govern all quotations of prices by Advanced Safety & Energy, Inc. (“ASE”) for its products, services, and materials, whether made pursuant to our written orders; and shall control all matters and dealings between ASE and the named “BUYER.”
A) ASE shall have the absolute right to cancel this Agreement upon breach thereof by the BUYER, failure of the BUYER to make any payment required by this Agreement, or the insolvency or bankruptcy of the BUYER.
B) A purchase order or any part thereof which is hereby accepted by ASE may not be cancelled unless and until ASE receives written notice of the cancellation, has determined the additional charge to be made and the same has been accepted and paid by the BUYER. Upon receipt of a notion of cancellation, ASE shall be entitled to take whatever action it deems necessary and advisable to minimize cancellation charges. Such cancellation shall not prejudice ASE’s rights to any amounts then due to ASE.
A. New products manufactured by ASE are warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
B. New products manufactured by others and resold by ASE are warranted to be free from defects solely under the Original Equipment Manufacturer (OEM) warranty, as given to ASE by the OEM or its suppliers. OEM warranty information is available upon request.
C. Products that are under warranty and are repaired by ASE or an authorized representative are given an additional one (1) year warranty from the date of repair.
D. Design engineering and software services purchased from ASE and managed by or installed by same are warranted to be free from defects in workmanship for the life of the equipment the services apply to.
E. Used products sold “as-is” and are not warranted.
F. Product(s) that are under warranty and found to be defective in material or workmanship will be repaired or replaced up to the original purchase price of the product(s). In the case of replacements, ASE will recommend a functionally identical or reasonably equivalent product for buyer approval prior to commencing with the replacement.
G. This warranty does not include any costs for service calls, technical assistance, shipping, travel expenses, installation, or other costs such as direct, indirect, incidental or consequential damages or delays resulting from any defect. Any expenses beyond the original purchase price of the product(s) are the buyer’s responsibility. Quote for services not covered in this warranty are available upon request.
H. This warranty applies only to products operating under normal usage and service. ASE does not warrant against failures or damages caused by misuse, abuse, accidents, alterations, contamination, corrosion, improper installation, operation not in compliance with service manuals and instructions, substitutions not approved by ASE, or any change or repair made by anyone other than ASE or its authorized representative(s).
I. This warranty is nontransferable and only applies to the original purchaser.
J. This warranty is in lieu of and excludes all other warranties, expressed or implied.
A. Contact customer service to obtain a Return Merchandise Authorization (RMA) form. You will be asked for the product model number, serial number (if available) and the reason for the return. An RMA form will promptly be sent to you. Please be aware that any products shipped to ASE without an RMA will not be accepted.
B. When you receive the RMA form, properly package the product(s) so they are not damaged during shipping. Write the RMA number on the shipping label or place a copy of the RMA form inside the package and ship to the address shown on the RMA form.
C. Before sending the package, it is recommended that adequate insurance be purchased from the shipping company. ASE is not responsible for lost or damaged goods during shipping or due to improper packaging by the buyer. If ASE receives product(s) that are damaged during shipping, additional fees to repair the damages will apply.
i. Product(s) that are under warranty and found to be defective - will be repaired or replaced at no cost.
ii. Product(s) that are not under warranty – a repair quote will be sent to you for approval prior to the commencement of any repairs.
iii. Product(s) that are not defective – a minimum testing fee will apply. A testing quote will be sent to you for approval and payment prior to release of the product(s).
A. To receive a full refund of the purchase price; product(s) must be unused and contained within the original, undamaged OEM packaging. Failure to do so may result in restocking fees, pro-rated refunds or no refund.